Sign-up Bug

Kevin Garber

Administrator
Staff member
Sometimes, when are you signing up with your credit card, or signing up again after cancellation, the pricing page hangs.

To hard refresh:

Mac:

DeviceBrowserShortcut / ActionEffect
MacSafari⌘ + Option + RFull hard refresh
MacChrome / Firefox⌘ + Shift + RFull hard refresh
iPhone / iPadSafariChange “Request Desktop Website” → ReloadSimulates hard refresh
iPhone / iPadChromeClear cache in settingsEquivalent hard refresh

Windows:

BrowserHard Refresh ShortcutAlternate MethodEffect
ChromeCtrl + F5 or Shift + F5Hold Ctrl and click the Reload 🔄 buttonForces a full reload, bypassing cache
EdgeCtrl + F5Hold Ctrl and click Reload 🔄Clears cache for that page only
FirefoxCtrl + F5 or Ctrl + Shift + RHold Shift and click Reload 🔄Forces all elements (scripts, images, etc.) to re-download
OperaCtrl + F5Hold Shift and click Reload 🔄Same as Chrome/Edge behavior

You can also go to settings, and clear cache and cookies in your browser, and also try incognito mode.

We hope to fix this soon.

And of course, email us if you need a hand :)
 
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